1. Acceptance of Conditions
Ordering with us constitutes your acceptance of these terms and conditions, which take effect at the time you first access the site or email us. If you do not accept these terms and conditions, you must not place an order via the Internet. You can only access our full menu and order from us from this website, and therefore all orders are subject to these conditions.
2. Cancellation
Once your order has been placed, we set about cooking straight away. That means, should you wish to cancel your order, please call us within 5 minutes of placing the original order to receive a full refund. Please call us when requesting a cancellation. As per the Distance Selling Regulation (Regulation 13) your order is perishable, and a cooling-off period for cancellation, unfortunately, does not apply.
3. Allergies
We cannot guarantee that any of our foods are free from nuts or nut derivatives. We cannot guarantee that our food will be free from any other ingredients that may cause allergies or allergic reactions. We cook all food from scratch, therefore, a large number of ingredients are present in our kitchen.
4. Delivery Times
We aim to deliver your order to the address provided in 45–60 minutes (as with all restaurants during busy times, it can take a while longer). In some circumstances, we will be able to notify you before ordering if we predict that we will be unable to deliver within the normal times, however, on occasion, it can be difficult to predict. If circumstances out of our direct control cause the delivery to be delayed, we will do our very best to keep you updated.
5. Minimum Order For Delivery
We have a £10 minimum order.
6. Address Details
You agree to provide a valid POSTCODE, full address, and contact telephone number with your order. If you provide incorrect details, we will be unable to deliver within any previously stipulated time scales provided by us. You agree not to withhold payment in circumstances where you were unable to provide the correct address or contact details.
7. Order Confirmation
We reserve the right to cancel your order if we are unable to establish contact with you by phone or email after you have placed an order. This is to protect ourselves against fraudulent and hoax orders. In some circumstances (for example, exceptionally large orders), we may insist on a deposit to be paid in advance before confirming your order. If you order online, the total price will be confirmed to you before the order is completed.
8. Catchment Area & Delivery Times
If you are from outside our stated catchment area then in most cases we will be unable to deliver to you within the normal 45 minutes. If in doubt please call us to place your order and we will be able to give you an estimated delivery time and outside radius charge — please ring via telephone if in any doubt.
9. Contract
You are entering into a contract with us for delivery and collection orders.
10. Liability
We will not be liable for any claims, or losses, including but not limited to direct, indirect, special, economic, and consequential loss or damage (including but not limited to loss of profits, loss of revenue, or loss of goodwill), whether in contract, negligence or other tortious action, arising out of or regarding the use of this site and material provided to you by email or other communication methods.
11. Complaints / Requests
We will endeavor to handle all complaints for you ASAP. Please address any complaints or requests to the contact details contained on this website.
12. Viruses
We do not warrant that this site is free of viruses or bugs or that this site is compatible with all computer systems and browsers.
13. Cookies
This site uses session cookies to track your progress through the checkout process and hold your shopping cart contents. By using this site, you consent to this cookie being placed on your computer and acknowledge that the site would otherwise not function accordingly.
* Prices may change without prior notification.